Los grupos más desfavorecidos son los que tienen más peligro de quedar excluidos, tienen desventajas que la administración ha de tener en cuenta a la hora de diseñar e implementar sus políticas, y como no con las referidas al e-government. Para evitar la fractura digital I&DeA ha publicado «Reaching socially excluded groups» donde recoge toda una serie de prácticas puestas en marcha por la administración local del Reino Unido. Una buena guía para acercar y capacitar en nuevas tecnologías a aquellos que tienen más peligro de quedar excluidas de ellas.
This report considers access to services as a key element of e-government. To be effective and efficient, e-government needs to reach people who need local authority services most. These are often the most disadvantaged people in communities – unemployed, people with disabilities, people with language and literacy difficulties, elderly, lone parents etc.
These groups (and others) are recognised as being at risk of a digital divide – not being able to access electronic services, and not having digital literacy skills or motivation. Accessibility is being addressed to a certain extent through web accessibility standards, or legislation such as Disability Discrimination Act (DDA). However, there are serious gaps in understanding the diverse needs of citizens and how to make e-government inclusive. Digital inclusion is core to this.
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